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Terms & Conditions

Please read these Terms and Conditions carefully. By using this site you are agreeing to these terms and conditions.

Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation is a Public Benevolent Institution registered under the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act).

Bush Balm ® – Registered Trademark
The words ‘Bush Balm’ are registered as a trademark protected under Australian Intellectual Property (IP) laws. Unauthorised use of this registered trademark is against the law. Please see more information about our trademark here.

Currency
All prices are quoted in Australian dollars (AUD). All transactions are processed in AUD. Prices are GST inclusive.

Shipping and Delivery
We deliver products Australia wide and internationally, except for New Zealand. Please contact us on +61 8 8953 6444 to enquire about a special order. Postage and handling per order will be added to the order total before checkout. Orders are dispatched within 7 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. All packages are posted via Registered Australia Post.

Customer Service Policy
Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Product Use and Result Guarantee

As our products are infused with bush plant material, there is no simple mechanism to determine a potential allergic or negative reaction for an individual user. Always test the product first by placing a small amount on the inside of your elbow and wait 48 to 72 hours. If a reaction occurs, refrain from using the product immediately.

The bush medicines in our products have been used by Indigenous people of Central Australia for thousands of years to treat a number of ailments. Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation in no way guarantee results.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or have placed your order incorrectly. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is proposed to do. If you are seeking a refund, please contact Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation on 08 8953 6444 and have your order number handy or email bushbalm@purplehouse.org.au outlining the reason for requesting a refund and your order number. You are not required to return the product to us for a refund, however we may ask you to provide us with photos of the faulty product. Contact must be made with 4 weeks of purchase.

Privacy Policy
Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation is dedicated to keeping your details private. Please read our Privacy Notice to understand our practices. Click here to view our Privacy Policy.

Security

When purchasing from Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology, the industry standard. If you have any questions regarding our security policy, please contact our customer support centre enquiries@purplehouse.org.au

Disclaimer

These Terms and Conditions of Sale of products by Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation are subject to laws applicable in the Northern Territory of Australia.

The material within this website is distributed as an information source and is subject to change without notice. Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation reserves the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time.

Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation does not guarantee, represent or warrant that your use of the Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation services shall be uninterrupted or error-free. You expressly agree that your use of, or inability to use, the Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation service is at your sole risk.

Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation , its directors, employees, affiliates, agents or contractors will in no case be liable for any direct, indirect, incidental, or consequential damages arising from use of any Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation services, including but not limited to any errors or omissions in content, or loss or damage of any kind incurred as a result of the use of any content or product posted, transmitted or otherwise made available via the Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation service.

Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation makes every reasonable effort to protect information submitted by you in connection with the Services, but submission of such information is at your sole risk and Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation disclaims any and all liability for any loss or liability relating to such information in any way.

Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation does not represent or guarantee that the Service will be free from loss, corruption, attack, viruses, interference, hacking or other security intrusion and Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation disclaims any liability relating thereto.

Any links to third party websites are inserted for your reference and convenience and do not imply endorsement by Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal CorporationWestern Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation makes no representation or warranty regarding these sites and no responsibility is taken by Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation for the consequences of viewing and use of these sites.

Contact Details

Contact Person: Sarah Holder

Phone:(08) 8929 9960

Email: bushbalm@purplehouse.org.au

Postal Address: PO Box 5060, Alice Springs, NT, 0871

Physical Address: Bush Balm Social Enterprise, 15 Lindsay Avenue, East Side, NT 0870

ABN: 94 755 012 884